Refund policy

15-day return requests

You can request a return within 15 days of receiving your order. Eligible items must be unused, in their original condition and packaging, with all included accessories and proof of purchase.

How to request a return

Email support@icareshop.in with your order number, the reason for your request and relevant photographs. Contact us before sending anything back. We will confirm eligibility and provide return instructions, including the return address and any applicable shipping arrangements.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact support@icareshop.in if an item is damaged, faulty or incorrect so we can review the issue and help resolve it. This policy does not limit your rights under applicable law.

Refunds

We will notify you after inspecting the returned item and confirming whether the refund is approved. Approved refunds are returned to the original payment method where possible. For Cash on Delivery orders, our support team will arrange an appropriate refund method with you. Processing time depends on the payment provider; contact support for an update.

Questions? Email support@icareshop.in.